求人管理ID E30902/114
会社概要 外資系通信ベンダー系(欧州系)
会社規模 501-5000人
役職・部署名 Program Director, BSS
仕事内容

Job Summary:
The Program Director will be driving large and complex Professional Services engagements towards one of customers. Supporting the Engagement Manager and the Key Accounts Manager with extensive telecom and Services knowledge and by taking on both CSR and CFR role
- To drive solution definition, design and implementation leveraging industry best practices and knowledge and capabilities
- Contract fulfillment, managing complex integration/transformation programs, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction
- Actively seeking to improve Ericsson business objectives since these programs often have visible impact on the Business Unit and corporate results.
- Take over the overall CSR and CFR role in core-3 in large and complex customer business engagements
- Ensure alignment of the Customer Solution with portfolio strategy
- Responsible for dimensioning, and scoping of the customer solution
- To identify potential sales opportunities/ add-on sales
- Set-up, manager and deliver the program as defined in the program as defined in the Program Specification
- Drive the scope definition, cost calculation and planning for different players e.g. internal 3PP’s or Consultant
- Translate, analyze and define customer requirements
- Manage operational relationships with the customer
- Manager the program operational relationship with the customer to achieve a high level of customer satisfaction
- Responsible for the contract execution strategy and risk exposure
- Manage contract changes and/or amendments during the contract execution
- Secure delivery compliance to both contractual and business case requirements
- Drives with assigned solution team the definition of the total customer solution

勤務地 神奈川県
業種 •IT・インターネット / 通信・キャリア
年収 1500万 ~ 1800万
対象年齢(対象年齢) 40 ~ 55 歳
年齢制限理由 技能等の継承のため労働者数の少ない年齢層を対象とするため
応募資格 Job Requirements:
Core Competences:
- Local industry and Standards knowledge
- Standardizations and Framework knowledge
- Program management skills
- Project management skills
- Commercial understanding
- Solution development
- Value creation & Business modeling
Minimum Qualification and Experience Requirements:
- Equivalent to at least 10 years of relevant experience in BSS:
(CRM/Sales, Order Mgmt, Customer Care, Campaign Mgmt/, Oracle Siebel, Billing/
BSCS,)
- Ability to build strong Customer Relationships at C-Level (IT, Engineering, Marketing, Finance etc., and has strong communication skills.
- A strong background in the domain she/he is assigned to as well as Telco industry acumen and strong understanding of Telco Business Processes and complex organizations.
- A proven track of successful delivery projects. Has been the head of complex transformation delivery project, leading a team 20+ people in a multicultural environment and with an off-shore/on-site delivery model.
- Willing to help and coach their team, to interact with them and to support them for the professional growth. Has experience in asset and/or organization set-up and growth.
- Deep exposure on solution shaping and in sales activities (Statement of Work, estimation tools, contractual negotiation, scope refinement), as well as scope and change request management
- Ready to travel, work and potentially to be re-located in any Country of the Region.
- Ability to speak Japanese and a strong knowledge of the Japanese market and culture is a mandatory requirement.