•The Program Director drives large and complex Professional Services engagements being responsible for delivery strategy and execution ensuring an e2e approach from pre－sales to delivery.
Specific responsibilities are:
oThe deliverability of the overall solution
oThe overall cost estimation
oThe delivery strategy, plan and model （mix of on－shore, near－shore and off－shore resources, SI partners, etc.）
•Once the deal is won, the Program Director will be the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre－sales to delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and business objectives. In addition to the pre－sales and delivery responsibilities there are additional responsibilities assigned to the CSI Program Director, such as:
oBuild a strong Customer Relationship at C－Level （IT, Engineering, Marketing, Finance etc.）.
oAble to catch and drive up－sales opportunities
oCoach the team, to interact with them and to support them for their professional growth, and identify and recognize talents.
oSupport in asset and organizational set－up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine－tuning as well as harvesting the best practices from the programs driven.
•Business creation: Support the key account and the Engagement Manager with business creation process leading to new business and assignments
•Project Planning: Plans, prioritizes, and executes projects. Establishes change management procedures, create and distribute the project budget according to the project scope and time frame. Develops reporting strategy for project.
•Relationship Building: Maintains clear communication with customers regarding mutual expectations, and manages customer satisfaction. Builds business relationships beyond the project environment.
•Project Execution: Creates and monitors reporting on project financial and schedule progress based upon project goals. Reviews project plans, institutes changes, and reprioritizes as necessary.
•Manage Risks and Changes: Manages change, evaluates information, and formulates action plans to minimize project risks.
•Results Focused: Effectively manages closure of projects to meet program and project goals.
•Project Process and Tools: Actively uses consistent project methods, processes, and tools.
People leadership: Organizes and leads a project team as needed.
Provides focus and feedback to all team members, act as a coach and mentor.
||Minimum Qualification and experience requirements:
•Strong track record of driving and delivering large and complex engagements including creating trust at C－level
•Bachelors degree, preferably in a science, business or telecommunications discipline; or a minimum of eight years of progressive experience in a related field
•5 to 8 years of experience in project management, and/or related functional areas in a communication systems company. At least 3years experience of managing complex projects.
•Excellent communication skills and stakeholder management
•Good working knowledge of business process, including tender and sales
•Good financial knowledge/training
•Interest in pursuing professional project management certification （PMP）
•Strong business acumen and understanding of the customer's business priorities to look at opportunities from the customer's perspective.
•Ability to develop and drive value argumentation towards Customers at C and all levels.
•Excellent negotiation, influencing, communication and presentation skills.
•Intellectual ability and strategic thinking.
•Business English （TOEIC 800） and Fluent Japanese （JPLT－1）
•Entrepreneurial ＆ Commercial Thinking
•Persuading ＆ Influencing
•Relating ＆ Networking
•Delivering Results ＆ Meeting Customer Expectations
•Planning ＆ Organizing
•Leading ＆ Supervising