求人管理ID E30401/160
会社概要 外資系ソフトベンダー(仮想化)
会社規模 101~500人
役職・部署名 Field Service Manager
仕事内容

Position Summary
The Field Services Manager is responsible for communication with key customers, sales organization and key management staff on the status of support services and critical accounts within the assigned geography.
Reporting to the Director of Field Services, the Manager will lead this new role to be the primary point of contact for the Japan Sales organization into the technical support organization as well as drive the services business within Japan.
Primary Duties / Responsibilities
•Oversee top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution.
•Develop and deliver executive communication to customer and sales executives on status of critical Service Requests.
•Report and review with sales executives the status of the Services business with their territories and develop plans and activities that technical support can execute to assist customer and prospects.
•Manage concurrent medium to large complex projects to ensure maximum utilization of customer purchased technology through current services programs.
•Develop, implement and support standard process and procedures to increase the attach rates of services within the assigned geography.
•Design, implement and support processes to Product Management and Engineering regarding customer’s needs and experiences with products.

勤務地 東京都
業種 •IT・インターネット / ソフトウエア
年収 1000万 ~ 1500万
対象年齢(対象年齢) 25 ~ 38 歳
年齢制限理由 技能等の継承のため労働者数の少ない年齢層を対象とするため
応募資格 Requirements (Education, Certification, Training, and Experience)
•Bachelor of Science from accredited university, master’s degree preferred.
•8+ years professional services experience, with specific focus in IT
•5+ years people management and business development experience in relevant areas of expertise required
•Large scale project management experience with proven methodologies
•Business development and customer relationship management experience
•Experience serving as a customer advocate – able to understand and articulate the needs of the client and deliver on those needs
•Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
•Very strong communication skills including business-level written and spoken English
•Enthusiastic, personable and flexible
•Executive presence
Physical Demands / Work Environment
•Up to 40% travel to visit customers and sales management.
•Professional Office environment.
Needs to have experience dealing with high profile customers such as Toyota and interfacing on mission critical applications. Support & Project management skills important. Also needs strong consulting skills and established ability to deal with CxO level within major accounts. Consulting skills considered a plus