求人管理ID E30202/394
会社概要 外資系ソフトベンダー(仮想化)
会社規模 101-500人
役職・部署名 Technical Support Engineer
仕事内容

The Global Support Services team supports over companies running in over different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The GSS team members are the supporting business-critical applications in a virtual infrastructure.
Why work with our group: Product Managers maintain the existing support services portfolio and assist in the development of new support services to meet our customers’ needs. This position will involve product management to assist in the design, development, project management, and go-to-market activities of new support services. Marketing Managers develop and maintain internal and external support messaging that meets the needs of Sales, Partners and End Users. They will be tightly aligned with the Corporate Marketing, Web Development, Product Marketing and Field Communications groups.

勤務地 東京都
業種 •IT・インターネット / インターネットサービス
年収 900万 ~ 1200万
対象年齢(対象年齢) 28 ~ 42 歳
年齢制限理由
応募資格 As our Technical Support Engineer, you will provide technical support to customers who are working to implement and related products.
Responsibilities
- Respond to customer inquiries, primarily by web interface, telephone and e-mail
- Work flexible schedules, which may include evenings, weekends or holidays
- Perform 24x7 on-call responsibilities during scheduled periods
- Resolve customer technical issues through diligent research, reproduction, and troubleshooting
- Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
- Document all technical inquiries, develop and review content for knowledge base
- Help test alpha and beta products