Focuses on developing team capabilities, achieving financial and operational objectives and successfully delivering on customer commitments. Creates value for customers in the areas of Business Strategy, Information Technology Strategy, Process Redesign, Organizational Design, and Change Management. Identifies ways of growing the Professional Services business and proactively identifies new opportunities with current and future customers. Plays a central role in defining the scope of projects, understanding a customer’s issues/problems, and conceiving customer deliverables.
Provides direction and guidance for administration and results for multiple departments within a function or work area.
Directs the efforts of team members in the achievement of the financial, strategic and operational objectives of the team.
Manages the hiring, staffing and maintaining of a diverse and effective workforce.
Responsible for career development/planning, performance and total compensation discussions with direct reports.
Accountable for assignment of Principal Consultants to deals as appropriate, based on solution expertise.
Develops and implements strategies to grow Professional Services business within a practice across industries/regions.
Drives organizational capabilities by developing a highly effective and competent workforce.
Applies knowledge of industry trends and key issues and challenges facing a customer when creating a business solution.
Analyzes a customer’s business environment, organizational goals and culture to develop and recommend the most appropriate solutions.
Utilizes consulting intellectual property and leverages industry best practices to develop solutions that drive change throughout the entire organization to control costs, increase operational efficiencies, improve productivity, accelerate delivery time, enhance customer service, drive revenue, and cultivate business growth.
Requires an in－depth understanding of an organization’s business environment, business objectives, technology systems and industry requirements.
Focuses on understanding the customers’ strategic, organizational and management problems and offering solutions as they relate to the future business environment and operational objectives.
Ensures practice standards for managing engagements are met or exceeded including initial and updated work orders, engagement letters, project charters and engagement plans.