求人管理ID E41002/440
会社概要 外資系ソフトベンダー(高度なセキュリティ・ソリューション系)
エージェント十数社
会社規模 101-500人
役職・部署名 Technical Support Engineer
仕事内容

Responsibilities
The ideal Technical Support Engineer will demonstrate an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge. S/he should be highly analytical with the ability to derive facts quickly, methodically, and accurately.
This is a customer facing role where as a Technical Support Engineer you will work to solve product and network problems of low to high complexity and act as a focal point for Customer network problem resolution.
As the Technical Support Engineer, you must be able to effectively configure and utilize complex lab setups to duplicate and solve Customer reported problems.

勤務地 東京都
業種 • IT・インターネット / インターネットサービス
• IT・インターネット / ソフトウエア
年収 ハイクラス求人 年収: 800万 ~ 1200万
タレント求人 年収: 700万 ~ 1000万
対象年齢(対象年齢) 25 ~ 45 歳
年齢制限理由
応募資格 【必須(MUST)】
Requirements
Microsoft Windows, including ability to troubleshoot services, applications, and drivers .
Linux, Unix.
Network technologies (firewalls, routers, switches).
Able to debug problems and deliver solutions with a high level of customer satisfaction.
Network protocols (TCP/IP, DNS, LDAP etc.)
Experience in supporting and troubleshooting end-point solutions
Experience with, is an advantage: Intrusion Detection, security tools and technologies, Firewall, VPN, IDS and related network security design and implementation; Strong endpoint security experience, including network design, implementation, and management;
Familiar with SSL communication
Packet trace analysis
Desired security network, and systems related professional certifications are a plus.
High skill with most operating system commands/utilities.
Fundamental understanding of an operating system; for example, understands job control, soft and hard links or shortcuts, distinctions between the kernel and the user environment.

【歓迎(WANT)】
Additional Qualifications
Excellent communications skills
Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic
Enjoys problem solving and displays an eagerness to learn new technologies/skills.
Excellent time management skills.
Extreme attention to detail