求人管理ID E40701/138
会社概要 外資系ハードベンダー(PC系)
会社規模 501-5000人
役職・部署名 Technical Support Sr. Manager(Location:Miyazaki)
仕事内容

・Lead technical support call center team to support customers in Japan
・Manage the call center key performance such as service level, customer satisfaction, first call resolution, cost, and revenue
・Continuously strengthen support process to improve customer experience and optimize operation efficiency
・Responsible for the overall development, motivation, and discipline of the teams.

勤務地 宮崎県
業種 •IT・インターネット / インターネットサービス
年収 800万 ~ 1200万
対象年齢(対象年齢) 30 ~ 45 歳
年齢制限理由
応募資格 ・Bachelor's degree (Master’s preferred) from top universities
・Strong analytical skill, capable of conceptualized operation into process map and sensitive to numbers
・Results oriented
・Excellent communication skills; Proficiency in English