求人管理ID E40101/387
会社概要 外資系ソフトベンダー(オープンソース)
会社規模 101-500人
役職・部署名 Senior Technical Support Engineer
仕事内容

Primary job responsibilities
•Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.
•Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.
•Use professional concepts and apply company policies and procedures to resolve a variety of issues.
•Collaborate with global support engineers to resolve customer issues mainly in English. Document and share diagnostic steps and problem resolutions with GSS team.
•Collaborate in the local region to assist various technical issues handled by the engineers.
•Work with all level support engineers in other regions on global projects and assignments.
•Deliver an exceptional customer service experience.
•Required to be on call and perform night and/or weekend shift duties on a rotational schedule.

勤務地 東京都
業種 •IT・インターネット / ソフトウエア
年収 1000万 ~ 1200万
対象年齢(対象年齢) 30 ~ 45 歳
年齢制限理由 技能等の継承のため労働者数の少ない年齢層を対象とするため
応募資格 Required skills
•Ability to communicate clearly and concisely to all clients with various levels of technical experience.
•5 years+ of technical support experience on Linux/Unix or equivelant experience.
•Demonstrated understandings of OS Installation, Configuration, Networking, Security/firewalls, Web Server and other Linux related components.
•Exceptional understandings of Linux/Unix. Technical capabilities to analyze and debug problems related to Linux. Capabilities of reading and analyzing the source code is preferred.
•Native Japanese language skills.
•Sufficient English language skills (written and oral).
•Ability to mutually collaborate among the team members.
•Experience in working with any open source communities is preferred.
•Certified Engineer (RHCE), or a comparable combination of experience/qualifications is preferred.
•Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization is preferred.
•Degree in Computer Science or other scientific/technical field is preferred.