|役職・部署名||Technical Support Engineer|
The Global Support Services team supports over companies running in over different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The GSS team members are the “best of the best” supporting business-critical applications in a virtual infrastructure.
|業種||•IT・インターネット / インターネットサービス|
|年収||1000万 ～ 1300万|
|対象年齢（対象年齢）||28 ～ 42 歳|
|応募資格||As a member of the Technical Support team you will be responsible for providing an extraordinary level of service to customers. You will use your knowledge and expertise to help customers solve problems in the installation and ongoing use of software products. In addition, you will provide assistance to customers in optimizing their applications for efficient use of products. This could include: diagnose performance, scalability, networking and disk/memory utilization problems, assist customers in debugging applications they develop, and write sample code to demonstrate use of interfaces using Java, C++, and C#.
Interact directly with customers to resolve complex technical issues. Debug deployment issues and problems in using products, reproduce the issues and help resolve the problems in cooperation with the development team. Maintain a record of problems and issues for feedback to marketing, sales and engineering. Work with Technical Support Management to develop and improve procedures, databases, forms, and reports necessary to efficiently serve the prospects and customers. Work closely with members on the engineering team to resolve customer issues. Keep accurate records of time and work performed. Help new Technical Support personnel develop the skills necessary to effectively support products.