求人管理ID E20402/072
会社概要 外資系ソフトベンダー(セキュリティ系)
会社規模 101-500人
役職・部署名 MSS Security Engineer
仕事内容

Responsibilities
This is a engineer - level position in Managed Security Services business
responsible for the delivery of Security Management and Monitoring services to clients
world-wide. This position works as part of a Level 1 Service desk operations team located in
North Sydney Australia who are responsible for the performing Level 1 activities such as
ensuring availability and logging consistency of customer security devices such as firewalls,
Intrusion Detection Systems and End point antivirus applications. This individual will work as part
of a global team alternating day shift basis.
Primary responsibilities include:
ı Work within established practices and handling guidelines to triage client facing device
outages.
ı Available to respond to client requests and assist with troubleshooting activities.
ı Resolve standard/routine customer issues with no guidance and complex/unusual customer
issues with minimal guidance.
· Communicate effectively with variety of external customer contacts to include technical
contacts and executive contacts.
ı Capable of juggling variety of priorities and deliverables in an operational, interrupt driven
environment with minimal guidance or supervision

勤務地 東京都
業種 •IT・インターネット / ソフトウエア
年収 1000万 ~ 1300万
対象年齢(対象年齢) 28 ~ 42 歳
年齢制限理由 技能等の継承のため労働者数の少ない年齢層を対象とするため
応募資格 Qualifications
ı Bachelor's degree in Computer Sciences or Engineering is preferred. Infosec and/or advanced
computer sciences degree desired.
ı 3-5 years of experience, with 2+ years in a similar role. Good communication & customer
service skills is a must. Preferred certifications would be CCNA, CCSA, JNCIA, RHCE.